Difference between revisions of "NetApp Troubleshooting"

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=== Restore shows permission problems ===
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'''Problem'''
 
'''Problem'''

Latest revision as of 10:17, 29 June 2020


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Docs latest icon.png Welcome to the latest SEP sesam documentation version 4.4.3/4.4.3 Beefalo V2. For previous documentation version(s), check documentation archive.


NetApp Volume Backup

FilerView http might be disabled

Problem

  • FilerView might be disabled.

Solution

  • Check if FilerView is enabled. Logon to your NetApp system via ssh and use the following command to check whether your FilerView http is enabled:
options httpd.admin.enable

In clustered environments or Ontap 8 Versions using Vserver:

vserver services web modify -vserver <NODE_NAME> -name ontapi -enabled true

Restore shows permission problems

Problem

  • A restore fails with the following error message in the protocol:
2012-08-20 12:32:27: sbc-2044: Warning: Cannot create item 
[/var/opt/sesam/var/work/mnt/netapp/VOLUME_NAME/restore/]: Permission denied

Solution

  • Check if the system acting as a data mover has a write access to the NetApp volume the data should be restored to.

Incorrect volume path specification

Problem

  • Usually NFS shares on NetApp systems are exported beneath the:
/vol/

directory. For example the nfs share test is mountable via:

netapp:/vol/test/

This is not the case for all NetApp systems. Some systems export the volume directly via:

netapp:/test/ 

Solution

  • By default, SEP sesam mounts the volume via /vol/ specification. You can adjust the volume_path parameter in the advanced backup options by specifying the following:
-a volume_path=/

Backup fails with Permission denied - user mapping for NTFS style volumes is missing

Problem

  • By default, SEP sesam is accessing the volumes for backup via NFS. If a desired volume for backup has security style set to NTFS, an appropriate user mapping has to be configured on the NetApp system. If not, backup may fail with Permission denied error message.

Solution

  • Map the permission for the administrator user to root as shown in the screenshot below.

Netapp name mapp.png

See also

NetApp