Source:Licensing: Difference between revisions

From SEPsesam
(Undo revision 60283 by Sta (talk))
m (clarification of CE license scope)
(27 intermediate revisions by 4 users not shown)
Line 1: Line 1:
<translate>
<translate>
<!--T:16-->
<!--T:16-->
<div class="noprint"><languages />
<noinclude><div class="noprint"><languages />
{{Copyright SEP AG en}}</div>
{{Copyright SEP AG en}}


<!--T:59-->
<!--T:59-->
{{Navigation_latest|release=4.4.3|link=[[Special:MyLanguage/SEP_sesam_Documentation#previous|Documentation archive]]}}</translate><br />
{{Navigation_latest|release=[[Special:MyLanguage/SEP_sesam_Release_Versions|4.4.3 ''Beefalo''/5.0.0 ''Jaglion'']]|link=[[Special:MyLanguage/SEP_sesam_Documentation#previous|Documentation archive]]}}</div></translate><br />


<translate>==Overview== <!--T:60--> </translate>
<translate>===Overview=== <!--T:60--> </translate>
<div class="boilerplate metadata" id="Additional resources" style="background-color: #f0f0f0; color:#636f73; border: 1px ridge #cdd3db; margin: 0.5em; padding: 0.5em; float: right; width: 35%; "><center><b><translate>
<div class="boilerplate metadata" id="Additional resources" style="background-color: #f0f0f0; color:#636f73; border: 1px ridge #cdd3db; margin: 0.5em; padding: 0.5em; float: right; width: 35%; "><center><b><translate>
<!--T:61-->
<!--T:61-->
Line 14: Line 14:
| rowspan="2" style="padding:0px 10px 0px;" |  <translate>
| rowspan="2" style="padding:0px 10px 0px;" |  <translate>
<!--T:62-->
<!--T:62-->
[[File:SEP_next.png|45px|link=Special:MyLanguage/List_of_Licenses|List of Licenses]]</translate>
[[File:SEP_next.png|45px|link=SEP sesam Release Versions]]</translate>
| style="padding:0px 40px 0px 10px; color: grey; font-size: 90%; text-align:left;" |  <translate>
| style="padding:0px 40px 0px 10px; color: grey; font-size: 90%; text-align:left;" |  <translate>
<!--T:63-->
<!--T:63-->
See also: [[Special:MyLanguage/List_of_Licenses|List of Licenses]] – [[SEP sesam Release Versions]]</translate>
See also: [[Quick_Start|Quick Start]] – [[SEP sesam Release Versions]]</translate>
|}
|}


Line 23: Line 23:
| rowspan="2" style="padding:0px 10px 0px;" | <translate>
| rowspan="2" style="padding:0px 10px 0px;" | <translate>
<!--T:64-->
<!--T:64-->
[[File:SEP Tip.png|45px|link=Special:MyLanguage/FAQ#LICENSES_&_VERSIONS|FAQ]]</translate>
[[File:SEP Tip.png|45px|link=Special:MyLanguage/4_4_3_Beefalo:FAQ#LICENSES_&_VERSIONS|FAQ]]</translate>
| style="padding:0px 40px 0px 10px; color: grey; font-size: 90%; text-align:left;" | <translate>
| style="padding:0px 40px 0px 10px; color: grey; font-size: 90%; text-align:left;" | <translate>
<!--T:65-->
<!--T:65-->
Check [[Special:MyLanguage/FAQ#LICENSES_&_VERSIONS|FAQ]] to find the answers to most common questions.</translate>
Check [[Special:MyLanguage/4_4_3_Beefalo:FAQ#LICENSES_&_VERSIONS|FAQ]] to find the answers to most common questions.</translate>
|}
|}


Line 45: Line 45:
<!--T:69-->
<!--T:69-->
If you are using an older SEP sesam version, refer to [[Special:MyLanguage/SEP_sesam_Documentation#previous|Documentation archive]].</translate>
If you are using an older SEP sesam version, refer to [[Special:MyLanguage/SEP_sesam_Documentation#previous|Documentation archive]].</translate>
|}</div>
|}</div></noinclude>
<translate>
<translate>
<!--T:70-->
<!--T:70-->
SEP provides a flexible approach to the licensing of hybrid SEP sesam backup solutions that simplifies procurement and meets the specific needs of various organisations.  
SEP provides a flexible approach to licensing of hybrid SEP sesam backup solutions that simplifies procurement and meets the specific needs of different organizations.  


<!--T:3-->
<!--T:3-->
Line 55: Line 55:
<!--T:4-->
<!--T:4-->
;Component-based licensing:
;Component-based licensing:
SEP's component-based licensing model begins with the main Backup Server (SEP sesam Server), Remote Device Servers (media agents), clients and databases or groupware agents. Expansion modules are customised to suit the existing environment and the license can be adjusted when extensions are added or the data protection environment is restructured.
SEP's component-based licensing model begins with the main Backup Server (SEP sesam Server), Remote Device Servers (media agents), clients and databases or groupware agents. Expansion modules are adapted to the existing environment and the license can be adjusted when extensions are added or the data protection environment is restructured.


<!--T:5-->
<!--T:5-->
In complex environments (data zones) where the average amount of backup data per client is greater than 250 GB, the classic component-based licensing model will likely be the more economical solution.  
In complex environments (data zones) where the average amount of backup data per client is more than 250 GB, the classic component-based licensing model will likely be the more economical solution.  


<!--T:6-->
<!--T:6-->
Line 65: Line 65:
<!--T:7-->
<!--T:7-->
;Capacity-based licensing:
;Capacity-based licensing:
SEP also provides capacity-based licensing models that offer convenient and flexible licensing for continually changing environments.  
SEP also offers capacity-based licensing models that provide convenient and flexible licensing for ever-changing environments.  


<!--T:8-->
<!--T:8-->
SEP sesam's '''volume licensing model''' is primarily aimed at large and dynamic security environments in which numerous different database or groupware applications are used. Rental licenses are based on volume and provide maximum flexibility with minimal management effort at no additional cost. This license is ideal for large installations, without depreciation expense.
SEP sesam's '''volume licensing model''' is primarily aimed at large and dynamic security environments where numerous different database or groupware applications are deployed. Rental licenses are based on volume and provide maximum flexibility with minimal administration effort and no additional cost. This license is ideal for large installations, without depreciation expense.


<!--T:9-->
<!--T:9-->
This model gives customers access to most features and functionality and the only relevant factor is the amount of data backed up. Customers are therefore able to customise their backup solutions to suit their specific financial blueprint and infrastructure.
With this model, customers have access to most features and functionality and the only relevant factor is the amount of data backed up. Customers are able to customize their backup solutions to their specific financial blueprint and infrastructure.


=={{anchor|licensing_models}}SEP licensing models == <!--T:10-->
==={{anchor|licensing_models}}SEP licensing models === <!--T:10-->


==={{anchor|volume}} SEP volume perpetual licensing === <!--T:11-->
<!--T:177-->
The SEP volume licensing model is based on front side data volume size. In addition, a further delineation is set depending on the types and sophistication of databases in use (Level 2 and/or Level 3). The licenses are perpetual and maintenance is included within the first 12 months. After the subscription period, SEP sesam save sets can be further used for restores, however, backing up data is no longer possible. For list of volume licenses, see [[Special:MyLanguage/List_of_Licenses#volume|Volume licenses]].
For more information on SEP licensing models and available licenses, contact [mailto:sales@sep.de SEP sesam sales].</translate>


<!--T:174-->
<translate>===={{anchor|volume}} SEP volume perpetual licensing ==== <!--T:11-->
A combination of SEP sesam Professional Edition (supports Level 2 agents) and Ultimate Edition (supports Level 3 agents) is possible. Basic license is in this case the Ultimate Edition.  
The SEP volume licensing model is based on front-side data volume size. In addition, further differentiation is made according to the type and complexity of the databases used (Level 2 and/or Level 3). Licenses are perpetual and maintenance is included for the first 12 months. After the subscription expires, SEP sesam savesets can still be used for restores, but backing up data is no longer possible.  


<!--T:176-->
====={{anchor|calc_front-side}}Calculating front-side capacity===== <!--T:71-->
'''Example:'''
All SEP sesam capacity-based licenses are calculated by how much original, source-side data is protected (front-side TB). This equates roughly to the sum of all files, databases and hypervisor snapshots of the clients to be backed up. In practice, this means that the maximum volume of all backup jobs (normally the largest FULL) is calculated, provided it is stored on any SEP sesam media (retention policy). The original data is calculated before deduplication or compression.  
In a mixed environment with 2TB SAP Hana databases (Level 3 agents), 1 TB Microsoft Exchange (Level 2 agent), 500 GB MySQL database (Level 2 agent) and 500 GB file data must be licensed as follows:
*1x SEP sesam Ultimate Edition 1 TB basis (for Level 3 agents)  
*1x SEP sesam Ultimate Edition 1 TB extension (for Level 3 agents)  
*2x SEP sesam Professional Edition 1 TB extension (for Level 2 agents)
{{note|To ensure uninterrupted backup operation, individual data growth should be considered during licensing.}}


===={{anchor|calc_front-side}}Calculating front-side capacity==== <!--T:71-->
===={{anchor|subscription}}SEP subscription licensing ==== <!--T:20-->
All SEP sesam capacity-based licenses are calculated by how much original, source-side data is protected (front-side TB). This equates roughly to the sum of all files, databases and hypervisor snapshots of the clients to be backed up. In practice, this means that the maximum volume of all backup jobs (normally the biggest FULL) is calculated, provided that it is stored on any SEP sesam media (retention policy). The original data is cumulated before deduplication or compression.
SEP sesam subscriptions are purchased per year, based on the data volume per front-side terabyte and depend on the utilization of the SEP database agents. Maintenance is included in each subscription timeframe. Subscriptions are licensed for a period of 12 months and include full maintenance.
 
<!--T:17-->
'''Example''': If there is a system full backup (''Path'' [[Special:MyLanguage/SEP_sesam_Glossary#task_type|task type]]), an image backup on hypervisor level and a database backup with the database backup agent, the data will be counted three times if the database is part of all three backup jobs.
 
===={{anchor|level_2}}Level 2 agents==== <!--T:18-->
Atlassian JIRA, EnterpriseDB, IMAP (Courier, Cyrus, Dovecot), Kopano (Zarafa), MariaDB, Micro Focus GroupWise (formerly Novell Groupwise), Microsoft Exchange, Microsoft SharePoint, Microsoft SQL Server, MySQL, OpenLDAP, PostgreSQL
 
===={{anchor|level_3}}Level 3 agents==== <!--T:19-->
All level 2 agents plus IBM DB2, Informix, Lotus Domino, Oracle, SAP ASE (Sybase), SAP NetWeaver (SAP R/3), SAP HANA, SAP S/4 HANA
 
==={{anchor|subscription}}SEP subscription licensing === <!--T:20-->
SEP sesam subscriptions are purchased per year, based on data volume per front-side terabyte and depend on the utilisation of SEP database agents. Maintenance is included in any subscription time frame. Subscriptions are licensed for a period of 12 months and include full maintenance.


<!--T:21-->
<!--T:21-->
After the subscription period, SEP sesam save sets can be further used for restores, however, backing up data is no longer possible.
After the subscription expires, SEP sesam savesets can still be used for restores, but backing up data is no longer possible.
 
=== {{anchor|classic}}SEP classic perpetual licensing === <!--T:22-->
The SEP sesam classic model provides item-based, perpetual licenses that are individually tailored to a customer's needs. Licensing is modular and scalable, expansions of any license components such as database and groupware agents can be carried out at any time. Maintenance is included within the first 12 months.</translate>
 
<!--T:23-->
<translate><!--T:72-->
SEP’s classic licensing model is based on the following SEP sesam building blocks:</translate>
*<translate><!--T:73-->
[[Special:MyLanguage/List_of_Licenses#bck_server|Main Backup Server]]</translate>
*<translate><!--T:74-->
[[Special:MyLanguage/List_of_Licenses#media_manager|Remote Device Servers]]</translate>
*<translate><!--T:75-->
[[Special:MyLanguage/List_of_Licenses#bck_client|Client licenses]] </translate>
*<translate><!--T:76-->
[[Special:MyLanguage/List_of_Licenses#autoloader|Autoloader support]]</translate>
*<translate><!--T:77-->
[[Special:MyLanguage/List_of_Licenses#storage_pool|Storage pools]]</translate>
*<translate><!--T:78-->
[[Special:MyLanguage/List_of_Licenses#database|Databases]] or [[Special:MyLanguage/List_of_Licenses#groupware|groupware]] modules</translate>
*<translate><!--T:79-->
[[Special:MyLanguage/List_of_Licenses#application|Application]] and [[Special:MyLanguage/List_of_Licenses#virtualization|virtualization]] modules</translate>
*<translate><!--T:80-->
[[Special:MyLanguage/List_of_Licenses#disaster_recovery|Disaster recovery]]
 
<!--T:24-->
Depending on the requirements, all available modules can be combined and a dedicated license to the environment is generated. For list of classic licenses, see [[Special:MyLanguage/List_of_Licenses#classic|Classic licenses]].


==={{anchor|SAP}}SAP Business One Edition === <!--T:141-->
==== {{anchor|classic}}SEP classic perpetual licensing ==== <!--T:22-->
SEP sesam ''SAP Hana Business One Edition'' is licensed per number of SAP Business One users. ''SAP Business One Edition'' basic license covers the backup of up to 10 SAP Hana Business One users.
The SEP sesam classic model provides item-based perpetual licenses tailored to a customer's individual needs. Licensing is modular and scalable, expansions of any license components such as database and groupware agents can be made at any time. Maintenance is included within the first 12 months.  
''SAP Hana Business One Edition'' is recommended for companies with up to 25 SAP users. SEP classic licenses can be added at any time. The complete SAP portfolio can be licensed with a SEP sesam volume or classic license.


<!--T:142-->
===={{anchor|SAP}}SAP Business One Edition ==== <!--T:141-->
Maintenance is included within the first 12 months.
SEP sesam ''SAP Hana Business One Edition'' is licensed per number of SAP Business One users. The ''SAP Business One Edition'' basic license covers the backup of up to 10 SAP Hana Business One users.
{{note|You can migrate from ''SAP Business One SQL'' to ''SAP Business One Hana'' free of charge.}}
''SAP Hana Business One Edition'' is recommended for companies with up to 25 SAP users. SEP classic licenses can be added at any time. The entire SAP portfolio can be licensed with a SEP sesam volume or classic license.  


<!--T:143-->
===={{anchor|maintenance}}SEP maintenance ==== <!--T:25-->
For more details, see the specification [[Special:MyLanguage/List_of_Licenses#business|''SAP Business One Edition'']].  
All SEP sesam Backup Server licenses for volume models, classic models and SAP Business One Edition include 12 months maintenance. SEP maintenance consists of software updates (incl. latest features, patches and bug fixes) or renewal services and technical support. Extensions (at initial purchase or later) are always adopted to the runtime of an existing SEP sesam Backup Server environment and include a maximum maintenance validity of 12 months. Excluded are consulting services, such as analysis of the data to be backed up, infrastructure analysis, determination of the target state, creation of a solution concept, and installation services.  


==={{anchor|maintenance}}SEP maintenance === <!--T:25-->
===={{anchor|essential}}VM Essential Edition ==== <!--T:144-->
All SEP sesam Backup Server licenses for volume models, classic models and SAP Business One Edition include a maintenance of 12 months. SEP maintenance consists of software updates (incl. the latest features, patches and bugfixes) or renewal services and technical support. Extensions (at first purchase or later) are always adopted to the runtime of an existing SEP sesam Backup Server environment and include a maximum maintenance validity of 12 months. Excluded are consulting services, such as analysis of the data to be backed up, infrastructure analysis, determination of the target state, creation of a solution concept, and installation service. For list of available additional SEP sesam services, see [[Special:MyLanguage/List_of_Licenses#maintenance|SEP services]].
 
<!--T:26-->
;SEP update & renewal service:
The SEP update service ensures the maintenance and continuity of installed SEP sesam modules by enabling upgrades to new versions and new features. During the maintenance period, customers can download patches and bug fixes as well as the latest SEP sesam versions.
 
<!--T:27-->
;SEP technical support:
SEP technical support provides response times in relation to defined severity levels and includes an unlimited number of incidents. SEP distinguishes between the following severity levels:</translate>
 
<!--T:28-->
{| class="wikitable" style="text-align: center; width: 100%;"
!style="width: 20%;"|<translate><!--T:81-->
Security level</translate>
!style="width: 20%;"|<translate><!--T:82-->
Critical (severity 1)</translate>
!style="width: 20%;"|<translate><!--T:83-->
Major (severity 2)</translate>
!style="width: 20%;"|<translate><!--T:84-->
Minor (severity 3)</translate>
!style="width: 20%;"|<translate><!--T:85-->
Cosmetic (severity 4)</translate>
|-
|<translate><!--T:86-->
Response time (in hours)</translate>
|4
|8
|12
|12
|-
|<translate><!--T:87-->
Support hours</translate>
|24/7
|<translate><!--T:88-->
Monday – Friday</translate>
8 a.m. – 6 p.m. CET
|<translate><!--T:89-->
Monday – Friday</translate>
9 a.m. – 5 p.m. CET
|<translate><!--T:90-->
Monday – Friday</translate>
9 a.m. – 5 p.m. CET
|-
|<translate><!--T:91-->
Contact</translate>
|<translate><!--T:92-->
SEP hotline</translate>
+49 700 737 787 767 8
|colspan="3"|<translate><!--T:93-->
SEP support portal: support@sepsoftware.com<br />
SEP hotline</translate>
+49 700 737 787 767 8
|}
 
<translate>==={{anchor|essential}}VM Essential Edition === <!--T:144-->


<!--T:145-->
<!--T:145-->
The SEP sesam VM Essential Edition is licensed according to the installed [[Special:MyLanguage/SEP_sesam_Glossary#socket|sockets]]. A maximum of 6 sockets can be used in one license environment. VM Essential (Plus) Edition VMware and Essential (Plus) Edition Hyper-V can be mixed. Note that it is not possible to combine VM Essential and VM Essential Plus Editions.  
The SEP sesam VM Essential Edition is licensed according to the number of installed [[Special:MyLanguage/SEP_sesam_Glossary#socket|sockets]]. A maximum of 6 sockets can be used in one license environment. VM Essential (Plus) Edition VMware and Essential (Plus) Edition Hyper-V can be mixed. Note that it is not possible to combine VM Essential and VM Essential Plus editions.  


<!--T:175-->
<!--T:175-->
It is also not possible to extend the functionality, however, a conversion into the volume license model is possible.
It is not possible to extend functionality, but it is possible to switch to the volume licensing model.  


<!--T:146-->
===={{anchor|MSP}}Managed Service Provider ==== <!--T:168-->
Maintenance is included within the first 12 months. For more details, see the specification [[Special:MyLanguage/List_of_Licenses#essential|''VM Essential Edition'']].


===={{anchor|agents}}Agents included in the VM Essential Editions==== <!--T:147-->
<!--T:169-->
Unlimited backup of virtual systems (VMware or Hyper-V), [[Special:MyLanguage/SEP_sesam_Glossary#SEP_Si3|Si3T deduplication]].
The SEP MSP licensing model is suitable for managed service providers and data center operators who use SEP sesam to offer ''Backup as a Service (BaaS)'' to their customers. Based on long-term contracts with different service levels, you get a complete full-service package.


===={{anchor|plus_agents}}Agents included in the VM Essential Plus Editions==== <!--T:148-->
<!--T:170-->
Unlimited backup of virtual systems (VMware or Hyper-V), Si3T deduplication, Microsoft SQL Server, Microsoft Exchange with 150 mailboxes, MariaDB, MySQL, PostgreSQL and EnterpriseDB.
Licensing is based on units divided into 3 different tiers (Standard, Enterprise or Enterprise Plus) or based on the TB data volume ([[#calc_front-side|front-side capacity]]), which is divided into service classes for database usage (Level 2 and Level 3). It is not possible to mix these two license models.  


<!--T:149-->
<!--T:171-->
The SEP sesam essential maintenance consists of the software upgrade, update service and the SEP sesam essential support. Excluded are [[Special:MyLanguage/List_of_Licenses#maintenance|consulting services]], such as analysis of the data to be backed up, analysis of the infrastructure, determination of the target state, creation of a solution concept, and the installation service.  
Offers, order confirmations and invoices are issued on a monthly basis.  


<!--T:150-->
<!--T:172-->
;SEP update & renewal service:
The SEP sesam MSP maintenance consists of the software upgrade, the update service and the SEP sesam 2nd and 3rd level support. Excluded are consulting services, such as analysis of the data to be backed up, analysis of the infrastructure, determination of the target state, creation of a solution concept, and installation service. During the maintenance period, customers can download patches and bug fixes as well as the latest [[SEP sesam Release Versions|SEP sesam versions]].  
During the maintenance period, customers can download patches and bug fixes as well as the latest SEP sesam versions.


<!--T:151-->
<!--T:173-->
;SEP essential support:
After the first qualified error analysis, SEP is available to the MSP for 2nd and 3rd level support via the SEP hotline (+49 (0) 8024 464 464 4) from Monday to Sunday (available 24 hours a day). For details on current support information, contact SEP sesam sales: [mailto:sales@sep.de sales@sep.de].
SEP sesam essential support is based on severity levels and includes an unlimited number of incidents. SEP distinguishes between the following severity levels:</translate>
{| class="wikitable" style="text-align: center; width: 100%;"
!style="width: 20%;"|<translate>
<!--T:152-->
Security level</translate>
!style="width: 20%;"|<translate>
<!--T:153-->
Critical (severity 1)</translate>
!style="width: 20%;"|<translate>
<!--T:154-->
Major (severity 2)</translate>
!style="width: 20%;"|<translate>
<!--T:155-->
Minor (severity 3)</translate>
!style="width: 20%;"|<translate>
<!--T:156-->
Cosmetic (severity 4)</translate>
|-
|<translate>
<!--T:157-->
Response time (in hours)</translate>
|12
|12
|12
|12
|-
|<translate>
<!--T:158-->
Support hours</translate>
|8 x 5
<translate><!--T:159-->
Monday – Friday</translate>
8 a.m. – 5 p.m. (CET)
|8 x 5
<translate><!--T:160-->
Monday – Friday</translate>
8 a.m. – 5 p.m. (CET)
|8 x 5
<translate>
<!--T:161-->
Monday – Friday</translate>
9 a.m. – 5 p.m. (CET)
|8 x 5
<translate><!--T:162-->
Monday – Friday</translate>
9 a.m. – 5 p.m. (CET)
|-
|<translate>
<!--T:163-->
Contact</translate>
|colspan="4"|<translate>
<!--T:164-->
SEP forum: forum.sepsoftware.com/en</translate> (<translate><!--T:165-->
severity levels excluded</translate>)<br />
<translate><!--T:166-->
SEP support portal:</translate> support@sepsoftware.com
|}
<translate><!--T:167-->
The SEP remote support and, in case of emergency, the SEP sesam Emergency Call 24x7 are available. For details, see [[Special:MyLanguage/List_of_Licenses#emergency|SEP Emergency Call]].


==={{anchor|MSP}}Managed Service Provider === <!--T:168-->
<!--T:179-->
Also available are ''SEP CAPS'' (SEP Cloud App Protection Service) licenses for Cloud-2-Cloud backup and restore of SaaS applications such as Microsoft Office 365, Dynamics 365, G Suite, and Salesforce.


<!--T:169-->
<!--T:180-->
The SEP MSP license model is suitable for managed service providers and data center operators who use SEP sesam for offering their customers ''Backup as a Service (BaaS)''. On the basis of long-term contracts with various service levels, you get a complete full-service package.
Data volume of backed up items is limited to 1 TB per user (Exchange Online 50 GB), but can be
split among all users as desired. There is no charge for uploading/downloading data and inactive users (excluded from the backup) are not charged.</translate>


<!--T:170-->
<translate>===={{anchor|community}}SEP Community Edition ==== <!--T:181-->
Licensing is based on TB data volume ([[#calc_front-side|front-side capacity]]), which is divided into service classes for database usage ([[#level_2|level 2 and level 3]]).
SEP sesam now offers a free ''community edition'' (CE) license for home use and test environments (a non-commercial use license). After [https://www.sep.de/index.php?id=974&L=1 registration] an email with the community edition license will be sent to you.
The CE license works with all SEP sesam standard products from our [https://download.sep.de download center].


<!--T:171-->
<!--T:182-->
Offers, order confirmations and invoices are made on a monthly basis. For more details, see the specification [[Special:MyLanguage/List_of_Licenses#MSP|''Managed Service Provider'']].
With the CE license you can use the following components:


<!--T:172-->
<!--T:183-->
The SEP sesam MSP maintenance consists of the software upgrade, update service and the SEP sesam 2nd and 3rd level support. Excluded are [[Special:MyLanguage/List_of_Licenses#maintenance|consulting services]], such as analysis of the data to be backed up, analysis of the infrastructure, determination of the target state, creation of a solution concept, and the installation service. During the maintenance period, customers can download patches and bug fixes as well as the latest SEP sesam versions.
Backup Data:  
*no limits for the frontside data


<!--T:173-->
<!--T:184-->
After the first qualified error analysis, the SEP is available to the MSP for 2nd and 3rd level support via the SEP hotline (+49 (0) 700 737 787 767 8) from Monday to Sunday (0 a. m. - midnight). For details on current support information, see [http://www.sep.de/de/download-support/support/ SEP support].</translate>
Backup Options:
<!--{{anchor|srv_comparison}}SEP sesam comparison==
*5x backup clients
<br>
*1x RDS
{| class="wikitable" style="text-align: center;
*3x Streams
|+ style="caption-side:bottom; text-align:left;"|<small>*
*1x NDMP
without additional streams expansion></small>
*1x NetApp
!colspan="1"|
*1x of each supported hypervisors (except Nutanix AHV) incl. 5 VMs per hypervisor
!colspan="2"|
*1x L2 database (PostgreSQL, MSSQL, MySQL)
Volume
*1x L2 application (Groupwise, Kopano, OpenLDAP, IMAP)
!colspan="5"|
*5x mailuser
Classic
|-
!style="width: 23%;"|
!style="width: 11%;"|
Professional
!style="width: 11%;"|
Ultimate
!style="width: 11%;"|
ONE
!style="width: 11%;"|
Standard
!style="width: 11%;"|
Advanced
!style="width: 11%;"|
Premium
!style="width: 11%;"|
Enterprise
|- style="text-align:center;"
| style="text-align:left;" |
Streams
|10
|25
|1
|5
|25
|100
|250
|- style="text-align:center;"
| style="text-align:left;" |
Storage pool incl.
|unlimited
|unlimited
|1 TB
|2 TB
|4 TB
|4 TB
|10 TB
|- style="text-align:center;"
| style="text-align:left;" |
SEP sesam Si3 deduplication: max. extension
|unlimited
|unlimited
|∼
|25 TB
|50 TB
|150 TB
|unlimited
|- style="text-align:center;"
| style="text-align:left;" |
Level 2 agents
|✓
|✓
|✓
|✓
|✓
|✓
|✓
|- style="text-align:center;"
| style="text-align:left;" |
Level 3 agents
|∼
|✓
|∼
|∼
|✓
|✓
|✓
|- style="text-align:center;"
| style="text-align:left;" |D2D2T
|✓
|✓
|∼
|✓
|✓
|✓
|✓
|- style="text-align:center;"
!colspan="8"|
Typical system environment
|- style="text-align:center;"
| style="text-align:left;"|
Backup clients
|
up to 30
|
up to 50
|
up to 5
|
up to 15
|
up to 50
|
up to 150
|
any
|- style="text-align:center;"
| style="text-align:left;" |
Drives
|1 – 2 *
|2 – 4 *
|1
|1 – 2
|2 – 4
|5 – 8
in distributed environment
|several computing centers or distributed environments
|}


You can find detailed descriptions of the SEP licensing models and technical support in the documents ''SEP sesam License Guide'' and ''SEP Support Definitions & Explanation of Terms'', both available in the [https://www.sepsoftware.com/us/partner-lounge/ SEP Partner Lounge].-->
<!--T:185-->
<translate>=={{anchor|administration}}License administration == <!--T:31-->
Backend Infrastructure:
*3 TB storagepool
*1 TB Si3 deduplication (with replication and source side deduplication)
</translate>
<translate>==={{anchor|administration}}License administration === <!--T:31-->


=== Requirements === <!--T:32-->
==== Requirements ==== <!--T:32-->
To create an application-specific license, you will need the following information about the SEP sesam backup server:</translate>
To create an application-specific license, you need the following information about the SEP sesam backup server:</translate>
* <translate><!--T:128-->
* <translate><!--T:128-->
Hostname</translate>
Host name</translate>
* <translate><!--T:129-->
* <translate><!--T:129-->
IP address</translate>
IP address</translate>
Line 435: Line 176:
<!--T:33-->
<!--T:33-->
<translate><!--T:132-->
<translate><!--T:132-->
The SEP sesam Server name and IP address can be found in the SEP sesam GUI menu: '''Help''' -> '''Licence info''' or by using the keyboard shortcut '''ALT + L'''.
The SEP sesam Server name and IP address can be found in the SEP sesam GUI menu bar: '''Help''' -> '''License Info''' or by using the keyboard shortcut '''ALT + L'''.


<!--T:34-->
<!--T:34-->
Information about the delivery note number and the hardware platform can be accessed on the Linux console with the command:</translate>
Information about the delivery note number and the hardware platform can be retrieved on the Linux console with the command:</translate>
  <tt>uname -i</tt>  
  <tt>uname -i</tt>  


<!--T:35-->
<!--T:35-->
<translate><!--T:133-->
<translate><!--T:133-->
or the Windows command line with the command:</translate>
or on the Windows command line with the command:</translate>
  <tt>set</tt>  
  <tt>set</tt>  
<!--T:36-->
<translate><!--T:134-->
and on Windows 2003 also with</translate>
<tt>systeminfo</tt>


<!--T:37-->
<!--T:37-->
<translate><!--T:135-->
<translate><!--T:135-->
Send this information to [mailto:sales@sep.de sales@sep.de]. If you have any questions during the 30 day installation support, please refer to [mailto:support@sep.de support@sep.de].</translate>
Send this information to [mailto:sales@sep.de sales@sep.de]. If you have any questions during the 30-day installation support period, please contact [mailto:sales@sep.de SEP sesam sales].</translate>


<!--T:38-->
<!--T:38-->
{{<translate><!--T:136-->
{{<translate><!--T:136-->
Note</translate>|<translate><!--T:137-->
Note</translate>|<translate><!--T:137-->
After installing SEP sesam, all functions are available without limitation for 30 days. Seven days before the end of the temporary license, you will be reminded of the upcoming license renewal. After the 30-day time limit has passed, the software’s backup functions are blocked. However, restores up to that point are still possible.</translate>}}
After installing SEP sesam, all features are available without restriction for 30 days. Seven days before the temporary license expires you will be reminded about the upcoming license renewal. After the 30-day period has expired, the backup functions of the software are disabled. However, restores up to this point are still possible.</translate>}}


<translate>==={{anchor|enter_license}} Entering a license === <!--T:39-->
<translate>===={{anchor|enter_license}} Entering a license ==== <!--T:39-->


<!--T:40-->
<!--T:40-->
Licenses are usually sent as attachments by email. The attachment contains the ''license file'', which you must enter into the SEP sesam Server.
Licenses are usually sent as an attachment by email. The attachment contains the ''license file'', which you must enter on the SEP sesam Server.
* extract the file <tt>sm_lic.zip</tt> on the target machine
* extract the file <tt>sm_lic.zip</tt> on the target machine
* copy the file {{path|sm_lic.ini}} to {{sesamroot|/var/ini}}
* copy the file {{path|sm_lic.ini}} to {{sesamroot|/var/ini}}


<!--T:41-->
<!--T:41-->
To determine the correct host name and IP address for your SEP sesam license, follow these simple instructions:
To determine the correct hostname and IP address for your SEP sesam license, follow these simple instructions:


<!--T:42-->
<!--T:42-->
* In the SEP sesam GUI, select '''Help''' -> '''Licence info'''.
* In the SEP sesam GUI menu bar, select '''Help''' -> '''License Info'''.
   
   
* UNIX command line:</translate>
* UNIX command line:</translate>
Line 487: Line 223:
{{<translate><!--T:139-->
{{<translate><!--T:139-->
note</translate>|<translate><!--T:140-->
note</translate>|<translate><!--T:140-->
Before entering a new license, make a backup copy of your existing license. If there are any problems with the new license, you can restore your working state with the original license at any time.</translate>}}
Before entering a new license, make a backup copy of your existing license. If there are any problems with the new license, you can always restore your working state with the original license.</translate>}}


<translate>==={{anchor|change_license}} Changing an existing license === <!--T:45-->
<translate>===={{anchor|change_license}} Changing an existing license ==== <!--T:45-->


<!--T:46-->
<!--T:46-->
If the IP address or the server name of the backup server is changed, you have to transfer a SEP sesam Server license. This includes adjusting the existing server license to match the changed server name and/or new IP address.  
If the IP address or server name of the backup server is changed, you have to transfer a SEP sesam Server license. This includes adapting the existing server license to match the changed server name and/or the new IP address.  


<!--T:47-->
<!--T:47-->
Line 498: Line 234:


<!--T:48-->
<!--T:48-->
The transferred license is sent by email within the warranty's response time. New versions of the existing license and service documentation are created and the customer centre is updated.
The transferred license is sent by email within the warranty response time. New versions of the existing license and service documentation are created and the customer center is updated.


<!--T:49-->
<!--T:49-->
The license transfer is free of charge for customers with an existing SEP upgrade contract.
License transfer is free of charge for customers with an existing SEP upgrade contract.


==={{anchor|documentation}} License and service documentation === <!--T:50-->
===={{anchor|documentation}} License and service documentation ==== <!--T:50-->


<!--T:51-->
<!--T:51-->
In addition to the license file, which is sent digitally (usually by email), the customer also receives license certificates for the purchased modules and an '''upgrade/support card''' (if they opted for an upgrade or support contract).
In addition to the license file, which is sent in digital form (usually by email), the customer also receives license certificates for the purchased modules and an '''upgrade/support card''' (if they have opted for an upgrade or support contract).


<!--T:52-->
<!--T:52-->
The documentation contains a summary of all relevant information (IP address, server name, license details, run time and reaction times) and is sent by regular mail or as a PDF document by email.
The documentation contains a summary of all relevant information (IP address, server name, license details, runtime and response times) and is sent by regular mail or as a PDF document by email.


== {{anchor|license_FAQ}}Licensing FAQs == <!--T:53-->
=== {{anchor|license_FAQ}}Licensing FAQs === <!--T:53-->
==={{anchor|order_license}}How do I order a new licence?===
===={{anchor|order_license}}How do I order a new licence?====
{{How do I order a new license}}
{{How do I order a new license}}
=== {{anchor|activate_license}}How do I activate a license?===
==== {{anchor|activate_license}}How do I activate a license?====
{{How do I activate a license}}
{{How do I activate a license}}
==={{anchor|obtain_community_version}} How do I obtain the community version? ===
<!-- ===={{anchor|obtain_community_version}} How do I obtain the community version? ====
{{How do I obtain the community version}}
{{How do I obtain the community version}}-->
===Why does the W008-License TCPIP address not match the local address 127.0.0.2? ===
====Why does the W008-License TCPIP address not match the local address 127.0.0.2? ====
This problem usually occurs on SLES-based Linux systems. Check the file <code>/etc/hosts</code> and change the relevant entry for the loopback address "127.0.0.2" or remove it from the <code>/etc/hosts</code> file entirely.
This problem usually occurs on SLES-based Linux systems. Check the file <code>/etc/hosts</code> and change the relevant entry for the loopback address "127.0.0.2" or remove it from the <code>/etc/hosts</code> file entirely.


<div class="noprint">
<noinclude><div class="noprint">
== See also == <!--T:56-->
=== See also === <!--T:56-->
[[Special:MyLanguage/List_of_Licenses|List of Licenses]] – [[SEP sesam Release Versions]]</div>
[[Quick_Start|Quick Start]] – [[SEP sesam Release Versions]]</div>
</translate>
</noinclude></translate>

Revision as of 13:01, 11 October 2022

Other languages:

Template:Copyright SEP AG en

Docs latest icon.png Welcome to the latest SEP sesam documentation version 4.4.3 Beefalo/5.0.0 Jaglion. For previous documentation version(s), check Documentation archive.


Overview

SEP provides a flexible approach to licensing of hybrid SEP sesam backup solutions that simplifies procurement and meets the specific needs of different organizations.

SEP sesam licenses fall into one of the following broad categories:

Component-based licensing

SEP's component-based licensing model begins with the main Backup Server (SEP sesam Server), Remote Device Servers (media agents), clients and databases or groupware agents. Expansion modules are adapted to the existing environment and the license can be adjusted when extensions are added or the data protection environment is restructured.

In complex environments (data zones) where the average amount of backup data per client is more than 250 GB, the classic component-based licensing model will likely be the more economical solution.

The concept behind this model is to license only what the customer actually uses.

Capacity-based licensing

SEP also offers capacity-based licensing models that provide convenient and flexible licensing for ever-changing environments.

SEP sesam's volume licensing model is primarily aimed at large and dynamic security environments where numerous different database or groupware applications are deployed. Rental licenses are based on volume and provide maximum flexibility with minimal administration effort and no additional cost. This license is ideal for large installations, without depreciation expense.

With this model, customers have access to most features and functionality and the only relevant factor is the amount of data backed up. Customers are able to customize their backup solutions to their specific financial blueprint and infrastructure.

SEP licensing models

For more information on SEP licensing models and available licenses, contact SEP sesam sales.

SEP volume perpetual licensing

The SEP volume licensing model is based on front-side data volume size. In addition, further differentiation is made according to the type and complexity of the databases used (Level 2 and/or Level 3). Licenses are perpetual and maintenance is included for the first 12 months. After the subscription expires, SEP sesam savesets can still be used for restores, but backing up data is no longer possible.

Calculating front-side capacity

All SEP sesam capacity-based licenses are calculated by how much original, source-side data is protected (front-side TB). This equates roughly to the sum of all files, databases and hypervisor snapshots of the clients to be backed up. In practice, this means that the maximum volume of all backup jobs (normally the largest FULL) is calculated, provided it is stored on any SEP sesam media (retention policy). The original data is calculated before deduplication or compression.

SEP subscription licensing

SEP sesam subscriptions are purchased per year, based on the data volume per front-side terabyte and depend on the utilization of the SEP database agents. Maintenance is included in each subscription timeframe. Subscriptions are licensed for a period of 12 months and include full maintenance.

After the subscription expires, SEP sesam savesets can still be used for restores, but backing up data is no longer possible.

SEP classic perpetual licensing

The SEP sesam classic model provides item-based perpetual licenses tailored to a customer's individual needs. Licensing is modular and scalable, expansions of any license components such as database and groupware agents can be made at any time. Maintenance is included within the first 12 months.

SAP Business One Edition

SEP sesam SAP Hana Business One Edition is licensed per number of SAP Business One users. The SAP Business One Edition basic license covers the backup of up to 10 SAP Hana Business One users. SAP Hana Business One Edition is recommended for companies with up to 25 SAP users. SEP classic licenses can be added at any time. The entire SAP portfolio can be licensed with a SEP sesam volume or classic license.

SEP maintenance

All SEP sesam Backup Server licenses for volume models, classic models and SAP Business One Edition include 12 months maintenance. SEP maintenance consists of software updates (incl. latest features, patches and bug fixes) or renewal services and technical support. Extensions (at initial purchase or later) are always adopted to the runtime of an existing SEP sesam Backup Server environment and include a maximum maintenance validity of 12 months. Excluded are consulting services, such as analysis of the data to be backed up, infrastructure analysis, determination of the target state, creation of a solution concept, and installation services.

VM Essential Edition

The SEP sesam VM Essential Edition is licensed according to the number of installed sockets. A maximum of 6 sockets can be used in one license environment. VM Essential (Plus) Edition VMware and Essential (Plus) Edition Hyper-V can be mixed. Note that it is not possible to combine VM Essential and VM Essential Plus editions.

It is not possible to extend functionality, but it is possible to switch to the volume licensing model.

Managed Service Provider

The SEP MSP licensing model is suitable for managed service providers and data center operators who use SEP sesam to offer Backup as a Service (BaaS) to their customers. Based on long-term contracts with different service levels, you get a complete full-service package.

Licensing is based on units divided into 3 different tiers (Standard, Enterprise or Enterprise Plus) or based on the TB data volume (front-side capacity), which is divided into service classes for database usage (Level 2 and Level 3). It is not possible to mix these two license models.

Offers, order confirmations and invoices are issued on a monthly basis.

The SEP sesam MSP maintenance consists of the software upgrade, the update service and the SEP sesam 2nd and 3rd level support. Excluded are consulting services, such as analysis of the data to be backed up, analysis of the infrastructure, determination of the target state, creation of a solution concept, and installation service. During the maintenance period, customers can download patches and bug fixes as well as the latest SEP sesam versions.

After the first qualified error analysis, SEP is available to the MSP for 2nd and 3rd level support via the SEP hotline (+49 (0) 8024 464 464 4) from Monday to Sunday (available 24 hours a day). For details on current support information, contact SEP sesam sales: sales@sep.de.

Also available are SEP CAPS (SEP Cloud App Protection Service) licenses for Cloud-2-Cloud backup and restore of SaaS applications such as Microsoft Office 365, Dynamics 365, G Suite, and Salesforce.

Data volume of backed up items is limited to 1 TB per user (Exchange Online 50 GB), but can be split among all users as desired. There is no charge for uploading/downloading data and inactive users (excluded from the backup) are not charged.

SEP Community Edition

SEP sesam now offers a free community edition (CE) license for home use and test environments (a non-commercial use license). After registration an email with the community edition license will be sent to you. The CE license works with all SEP sesam standard products from our download center.

With the CE license you can use the following components:

Backup Data:

  • no limits for the frontside data

Backup Options:

  • 5x backup clients
  • 1x RDS
  • 3x Streams
  • 1x NDMP
  • 1x NetApp
  • 1x of each supported hypervisors (except Nutanix AHV) incl. 5 VMs per hypervisor
  • 1x L2 database (PostgreSQL, MSSQL, MySQL)
  • 1x L2 application (Groupwise, Kopano, OpenLDAP, IMAP)
  • 5x mailuser

Backend Infrastructure:

  • 3 TB storagepool
  • 1 TB Si3 deduplication (with replication and source side deduplication)

License administration

Requirements

To create an application-specific license, you need the following information about the SEP sesam backup server:

  • Host name
  • IP address
  • Delivery note number
  • Hardware platform (i386, x86, PPC, ia64, ...)

The SEP sesam Server name and IP address can be found in the SEP sesam GUI menu bar: Help -> License Info or by using the keyboard shortcut ALT + L.

Information about the delivery note number and the hardware platform can be retrieved on the Linux console with the command:

uname -i 

or on the Windows command line with the command:

set 

Send this information to sales@sep.de. If you have any questions during the 30-day installation support period, please contact SEP sesam sales.

Information sign.png Note
After installing SEP sesam, all features are available without restriction for 30 days. Seven days before the temporary license expires you will be reminded about the upcoming license renewal. After the 30-day period has expired, the backup functions of the software are disabled. However, restores up to this point are still possible.

Entering a license

Licenses are usually sent as an attachment by email. The attachment contains the license file, which you must enter on the SEP sesam Server.

  • extract the file sm_lic.zip on the target machine
  • copy the file sm_lic.ini to <SESAM_ROOT>/var/ini

To determine the correct hostname and IP address for your SEP sesam license, follow these simple instructions:

  • In the SEP sesam GUI menu bar, select Help -> License Info.
  • UNIX command line:
 #> source <SESAM_ROOT>/var/ini/sesam2000.profile 
 #> sm_info c  
  • Windows command line:

> <SESAM_ROOT>\var\ini\sm_prof

> sm_info c

Information sign.png Note
Before entering a new license, make a backup copy of your existing license. If there are any problems with the new license, you can always restore your working state with the original license.

Changing an existing license

If the IP address or server name of the backup server is changed, you have to transfer a SEP sesam Server license. This includes adapting the existing server license to match the changed server name and/or the new IP address.

Send the old and new license information to SEP AG (by email to sales@sep.de) to ensure that there were no errors during the transfer and to notify the contact person.

The transferred license is sent by email within the warranty response time. New versions of the existing license and service documentation are created and the customer center is updated.

License transfer is free of charge for customers with an existing SEP upgrade contract.

License and service documentation

In addition to the license file, which is sent in digital form (usually by email), the customer also receives license certificates for the purchased modules and an upgrade/support card (if they have opted for an upgrade or support contract).

The documentation contains a summary of all relevant information (IP address, server name, license details, runtime and response times) and is sent by regular mail or as a PDF document by email.

Licensing FAQs

How do I order a new licence?

Template:How do I order a new license

How do I activate a license?

Template:How do I activate a license

Why does the W008-License TCPIP address not match the local address 127.0.0.2?

This problem usually occurs on SLES-based Linux systems. Check the file /etc/hosts and change the relevant entry for the loopback address "127.0.0.2" or remove it from the /etc/hosts file entirely.