Translations:Licensing/53/en

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Licensing FAQs

How do I order a new licence?

To obtain a license, contact SEP sesam sales at SEP contact page or sales@sep.de and provide the following information:

  • host name of the SEP sesam Server
  • IP address of the SEP sesam Server

To determine which specific names are used by SEP sesam (for example, if more than one network card is installed on the server), go to Help -> License Info in the SEP sesam GUI menu bar and check the details. Licenses are available immediately after your purchase or renewal is completed and will be sent to you by email.

License Info displays all licensed components which are currently in use. It also shows you the number of clients and modules needed by your configuration if your SEP sesam Server is currently running in trial mode.

Information sign.png Note
Some features require a special license, for example, SEP sesam Exchange Recovery Pro and SEP sesam SharePoint Recovery Pro. SEP sesam licenses are issued on the basis of the size and requirements of your environment, so make sure that you are aware of feature/application specific licensing. For details on newly introduced licenses, see SEP sesam Exchange Recovery Pro license and SEP sesam SharePoint Recovery Pro license.


License info Beefalo V2.jpg

How do I activate a license?

You can activate licenses easily by importing the license in the SEP sesam GUI. Note that the SEP sesam Exchange Recovery Pro and SEP sesam SharePoint Recovery Pro extensions require special licences and specific activation steps, as described in the section Activating special licenses.

Activating licenses in the SEP sesam GUI

After you have received your SEP sesam license by email, proceed as follows:

  1. From the SEP sesam GUI menu bar -> Help, select License Info. The SEP sesam License Info window appears.
  2. Click the button Import New License. A new window opens prompting you to paste a valid license file.
  3. Copy a valid license file sm_lic.ini and paste it from the clipboard or use the file manager to browse and select the required license as .ini or .zip file.
  4. Click Apply to enable the license.
  5. License info import Beefalo V2.jpg

SEP Tip.png Tip
The License Info also enables you to check the expiration date and to upgrade your license. All licensed components currently in use are displayed.

If the program displays any errors (for instance, in the host name or IP address), email the SEP sesam License Info to SEP sesam sales by clicking the Send as Mail button. Clicking the button opens an email with the license information loaded. Address the message to sales@sep.de and send it.

Activating special licenses

To activate the special licenses, such as SEP sesam Exchange Recovery Pro or SEP sesam SharePoint Recovery Pro, proceed as follows:

  1. Go to Start -> All Programs -> SEP sesam Exchange Recovery Pro or Start -> All Programs -> SEP sesam SharePoint Recovery Pro and open the extension. A License file not installed message appears.
  2. Click the License info button and import the license.ini file.

Both, SEP sesam Exchange Recovery Pro and SEP sesam SharePoint Recovery Pro extensions require specific installation and configuration. For details on these procedures, see SEP sesam Exchange Recovery Pro and SEP sesam SharePoint Recovery Pro.

How do I obtain the community version?

The SEP sesam community version is available to the general public for private use on Microsoft Windows and Linux. Please note that the software, manuals, licensing and terms from SEP AG and SEP Software Inc remain unchanged.

During the installation of a SEP sesam demo version (available at SEP Download Center), a community license file is created automatically. This file must be copied to the license file location after the 30-day trial period is over.

The file sm_lic.ini.com can be found at <SESAM_ROOT>/skel. Copy the file to <SESAM_ROOT>/var/ini and rename it to sm_lic.ini.

If you want to check the license status, go to Help -> License Info.

Technical support is not provided for the SEP sesam community version and it cannot be upgraded. Visit the SEP Forum or search SEP Wiki for help.

Why does the W008-License TCPIP address not match the local address 127.0.0.2?

This problem usually occurs on SLES-based Linux systems. Check the file /etc/hosts and change the relevant entry for the loopback address "127.0.0.2" or remove it from the /etc/hosts file entirely.